This research employed a case study approach. Case studies have been utilised, particularly in sociological studies, and are likely to aid the development of an effective theory (Phondej et al., 2011). The researcher’s rationale is that case studies allow the exploration of programs, events, activities, processes or one or more individuals (Creswell, 2009). For this study, an event is specifically a business event. Hence, the present research utilised a single case study, as shown in Figure 3. Based on Figure 3, the unit of analysis refers to the relationship between the level of exploration and the analysis of this study.