High touch remains wealth management’s differentiator
Among HNW clients, the rapport with their advisor is cited as the second-most valued aspect of
a wealth management service after investment performance. Without question, any future wealth
management model needs to retain this human aspect.
But clients are also increasingly aware of what automated technology can do in the investment
advisory space. Over a third are using online portfolio management and half of HNWIs are
aware of robo-advisors – automated platforms such as Betterment in the US and Nutmeg in the
UK – that provide algorithm-based portfolio management advice without the intervention of
financial planners