Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
Ensure that all our individual customers and Groups receive fast, efficient and friendly service
Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
Ensure messages and faxes are regularly delivered throughout the day
Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
maintain public areas and all equipment in immaculate condition
Communicate with Security regarding any unattended luggage
Greet all guests in public areas and rooms in a warm manner