Now we have manual calculated by use excel file and not issue demurrage invoice from IQShip, Customer or shipping broker have phone call to our staff for checking & pay DEM at BKK or LEM or port office but I under CS Import only one and can’t control, sometimes, some case, Customer is double payment due to our system for Import Docs/Finance/OPS is not link which effected to refund many shipment, During 1-31/Aug, we have training for “Agenteam roll out in TH” I think It will be much more convenient for us and also will reduce the manually work for our side.
For this issue of this customer in the future shipment, we will notify them to control their cargo within free time received and if over, we will collect the money before release cargo only and not support for extend additional free time.