Email To
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nontanan.k@firstlogic.co.th
Email Subject
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SR #3-13859155111 : OPN FDSPA-ESC /HD213134/PTTGC/T4-2, HDD type unknown.
Email Body
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Hello Nontanan,
File Validation Message:
The automated file checker sees that you have provided: 309288.jpg
In order to diagnose effectively we require a Solaris Explorer instead. An additional SR update contains details on how to capture this data if needed
There is no need to update the SR to inform us of a data upload or pending upload. The automation workflow is already monitoring for the data file and will process it as soon as the file is provided. If data cannot be provided, the SR will be transferred to a support engineer for followup. If you are unable to collect the requested data, please update the SR to inform us of that condition and it will be transferred immediately.