With over 3 years of proven main dealer experience in making appointments, dealing with customer requests for service and resolving problems, I feel that I have all of the competencies you are looking for. As a well organised and self-disciplined individual with the ability to prioritise calls under pressure, I feel that I can make an immediate impact on your front line operations. In addition to this I have proven up-selling skills, experience of using the latest call logging software and a history of improving call answering times.