Defining hospitality
The Standard Industrial Classification (SIC) (1968) defined it as 'establishments (whether or not licensed
for the sale of intoxicating liquors) providing meals, light refreshments, drink or accommodation
(.Jones,1996). Knowles (1996:2) further describes the hospitality industry as 'any combination of the three
core services of food, drink and accommodation...a blend of 'tangible and intangible elements - and the
service, atmosphere and image that surrounds them.‘