We had just received a bad news from the guest. Her sister is suffering from cancer and currently is gravely ill. She had to cancel her trip considering her sister's health condition. We are seeking your kind assistance to allow us to cancel this booking and waive off the cancellation fee for the guest as a gesture of goodwill.
Please kindly get back to us on your decision for the request. We are waiting for your soonest reply. Thank you so much for the cooperation.