Can you please acknowlegdge to deduct 1 room in each group with value of 8,400 net or we might host dinner in the group with value of 8,400 Baht for FOX.
They will pay on this behalf first.
Also, from Tour Leader comment:
1. I heard from colleagues that this problem already occurred with previous FOX groups / clients before.
2. This problem was already there for 3 days (!), so WHY did the resort not inform us and / or Khiri office in advance ? To my opinion it was their duty / responsibility to let us know in advance. Office could e.g. have changed to another resort / hotel in this circumstances.
3. The management proposed us to go buying gallons of clear water, so the clients would have at least 'something' to refresh themselves. After they said that the shop was closed, but why didn't they buy in advance as manager told me the problem was there for 3 days ? (should have thought pro-active).
Mida Resort is generally ok, but communication & service is not always great, and they change staff as normal people change socks every day. Almost every group I meet a complete new staff team at reception.
Moreover the management could at least
have apologized in person to our group of clients, which they did not do. Clients were just given a small refreshment towel & 2 small bottles of extra drinking water after I asked them (to brush teeth).
I hope this email helps to talk clearly to the 'management' & to avoid that future FOX groups are experiencing the same problem(s) again.
Can you please inform us immedietly for next case, at least Mr.Hayo ( who we contact ) will find the solution on spot ka.