Thanks for your reply ,You mentioned below when you submmited this ticket. do you mean ITSM anad ARS both in 8.1.00 Patch 002 in your production env?
=======
Version/patch levels of BMC product(s) : 8.1.00 Patch 002 =======
Meanwhile, please provide stderr.log and stdout.log which under /ARemail/logs/ Thanks for your assistance