Tool design
Because functional working of Tesco Lotus and BAAC bank are different, this paper designs specific questionnaires for each place. Both questionnaires contain 4 parts as follow:
- Personal information
- Need in laptops or tablets
- Readiness of laptops and tablets usage
- Functional working capability of laptops and tablets
Parts 3 and 4 were designed on the basis of five-point Likert scale. Each item was ranked as
(1) strongly negative, (2) mildly negative, (3) neutral, (4) mildly positive, and (5) strongly positive.