9.4.19 The check-in counters, on the other hand, may
be divided into three types of configuration:
a Linear counter. This is the most frequently used
ticket counter configuration. At low-volume airports
multipurpose positions are common where an agent
can perform any ticket transaction, check in
baggage, and provide such other service as an airline
may deem appropriate to its operation. Multi
purpose positions reduce the number of servicing
stops for some passengers and afford flexibility in
staffing, especially during non-peak periods.
During peak periods, some airlines utilize multi
purpose positions for a single function to expedite
processing of passengers who need only one type of
service e.g. ticketing, baggage check-in, ticketing
for future flights, etc.. At high-volume airports,
single function positions become more common and
airline servicing procedures may justify some special purpose
positions in addition to those single function
positions. Special-purpose positions provide general
information and passenger assistance, including
paging service, gate assignments, information
regarding delayed or cancelled flights and weather.
Some of these services may also be required in
departure lounges.