Furthermore, Goo et al (2009) identify the additional
dimension of relational governance called relational norms. Relational norms include
information exchange, flexibility, and conflict resolution. Lastly, Lacity et al (2009)
measure relational governance with trust, communication, information exchange and
cooperation. This is consistent with the literature of Hoegl and Wagner (2005) and
Martin and Eisenhardt (2010) who acknowledge collaboration as multidimensional
relational governance construct.