As with all other chapters, the opening vignette, Ethical and Societal Issues, Information
Systems @ Work, and chapter-ending cases are all new. New, real-world examples are pro
vided throughout the chapter to maintain the reader’s interest and to demonstrate the actual
application of the topics being discussed. New end-of-chapter questions and exercises are
included.
Customer relationship management and supply chain management are included in the
section on the multistage model for e-commerce. The section on e-commerce challenges has
been rewritten to emphasize the issues of trust and privacy as well as identity theft. Many
suggestions for online marketers to create specific trust-building strategies for their Web sites
are offered, as are several tips for online shoppers to avoid problems.
As with all other chapters, the opening vignette, Ethical and Societal Issues, Information
Systems @ Work, and chapter-ending cases are all new. New, real-world examples are pro
vided throughout the chapter to maintain the reader’s interest and to demonstrate the actual
application of the topics being discussed. New end-of-chapter questions and exercises are
included.
Customer relationship management and supply chain management are included in the
section on the multistage model for e-commerce. The section on e-commerce challenges has
been rewritten to emphasize the issues of trust and privacy as well as identity theft. Many
suggestions for online marketers to create specific trust-building strategies for their Web sites
are offered, as are several tips for online shoppers to avoid problems.
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