IS Success
The measurement of IS success has been a top concern of researchers and
practitioners. Several models have been proposed to define and identify the causes of IS
success. However, a universally agreed definition of IS success has not emerged due to
differences in the needs of stakeholders who assess IS success in an organization (Urbach
et al., 2009). The need for a general but comprehensive definition of IS success was
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recognized by DeLone and McLean (1992)