In this paper wants to stress the importance of connection between organisational Lean tools and software tools that
have great flexibility and ability to adapt to business processes of companies. LEAN management means creating
more value for the customer by using fewer resources. Lean organisation knows which values their customers
require and focuses its key processes to continuously add value to the customer. Elimination of losses in the whole
process in stead of in certain parts of the system only creates processes that need less human effort, less space, less
capital and less time to develop a product or to perform a service. On the other side, CRM as a concept and software
tool have significantly contributed to improving relationship with customers. Development of CRM system is
oriented by xRM (Anything relationship management). Processes which can be covered with these solutions are no
longer related to relations with customers only, but to a large number of other processes such as managing
relationships with suppliers, managing employee relations and managing machinery maintenance. This work wants
to show that combining concepts of xRM and Lean can lead to the increase of efficiency and transparency of
business processes.