First of all we are very thank you for your answer e-mail and informed us about you didn't have the stainless technician worked @ Unilever Food Solution as our requested on that day. But we think you should be inform us earlier no informed us by e-mail at 19.03 p.m. because we must let the customer to acknowledge.
According to installation plan on December 2014 , we already let you know ahead of time about the details for worked in each day in each time for this project. As you informed us that your underling finished work on 03.00 a.m. but we would like to inform you that you received wrong information because this project didn't have the stainless technician finished work on that time (03.00 a.m.)ใ
Reference installation plan on December 2014 , we booked and requested the stainless technician worked @ Unilever Food Solution only since 18.00-24.00 p.m. (Please find attached for your information and reference)
But your team didn't work on time as our booked and requested in the installation plan on December 2014.
*** On 22-12-2014 *** Technician arrived @ Actual site on 20.00 p.m. and Finished worked on 24.00 p.m.
(That means working time lost is amount 2 hours)
*** On 23-12-2014 *** Technician arrived @ Actual site on 18.00 p.m. and Finished worked on 20.00 p.m.
(That means working time lost is amount 4 hours)
*** Sum up for 2 days the technician is worked time lost is amount 6 hours ***