The actioning of new values of proximity to customer, creativity, innovation and
entrepreneurship in the delivery of these services can only occur if post-bureaucratic
organizational forms prevail in the views stated above. This view, however, stems from
a limited and somewhat caricatured view of bureaucracy and its different forms.
Moreover, despite the prospect of new service values materialising in public service
delivery, conforming to standards and contractual obligations, the existence of
indivisibilities and the need to exploit economies of scale and scope constrain the
post-bureaucratic promise. But, this constraint opens up the possibility of reanimating