The public services in many developing countries are being pulled in different directions. They have also to
serve the survival interests of their political masters and this is often given priority over service to the people. Even with these constraints, some reforms can be introduced. The bureaucracy has to be more sensitive and responsive to the people and their wishes. It has to get out of the set grooves of precedent and procedure. Its routine and its checks and counter checks are too cumbersome and cause delays, which are sometimes very costly. This calls for rationalization and simplification of procedures and for the creation of a new operating culture. The bureaucracy has to be seen to word with the work and with the people.