According to our respondents, the main drivers to gear their activities towards the issues of security and risk are the need to improve processes and the expectations of customers. The most important driver for industrial companies is the need to improve processes, while customer expectations are the key factor for the trading sector and logistics service providers. Eighty per cent of service providers name customer expectations in their answer. The third main driver is security regulations, which impact the activities of industrial companies and service providers but play only a secondary role for the trading sector (see Figure 3.4).