ABSTRACT The Implementation of ICT can improve competitive advantage of swcu Assessment of the ICT formance has not been done periodically, but only based on complaints from other units. This study will evaluate ICT implementation in swcu using IT Balanced scorecard. The purpose of this study is to look at ICT application in swcu from the user's perspective and provide recommendations for the improvement in ICT management for the process of the services towards stakeholders and also recommend the implementation of improvement process of e-learning, so it can reduce problems in the future. Results showed that the users are satisfied using ICT and ICT application makes administration and learning process become more effective and efficient. This condition influenced level of students who withdrew and increased number of new students who enrolled. In addition, Development model of e-learning in swcu must consider some factors, such as: participants, environment, contextual, technological, and educational functions.