Over all the board of management Deutsche Post DHL retained the customer and give them growth and get impressive increase in revenue and generated the improvement in the profitability all the sector financial position of the company remain stable on the successful organization performance organization propose the dividend increase per share near about 0.5 percent in yearly meeting. Customer relationship management which builds the global network gives holistic view across the globe of customer where members of staff reviewing and understanding the customer needs and cost effective solution. After reviewing the feedback from Asia and Europe having a looked DHL Global Mail option of cost reduction is possible after expand the relationship with the salesforce.com which create the advantage of customer relationship management globally. It's an aim of the organization to cope the every singular organization and retain the customer who has the complex requirement of the logistic and will advise them and maintain the life cycle of the customer through maintaining higher standard need with personal support. This will help the organization to maintain the customer satisfaction which they required and increase the value of customer and lays down the very high standards for customer service. It develop the idea of cater the customer shipping requirement. Which provide the best practice to review the customer needs and timely ensure the response and access to DHL shipping solution and after implementation of the customer relationship management helps to achieve the success story.