On the high street, a disgruntled shopper might have to walk some distance to get to a competitor’s store. Online, they can open a new tab in seconds. This raises the stakes for businesses – they not only need to provide excellent service, but immediate service to keep the customer engaged. - See more at: http://www.newvoicemedia.com/blog/top-20-customer-service-quotes-and-what-you-can-learn-from-them/#sthash.Ieug1poR.dpuf