• Please provide a brief answer to each question, stating if this is an informal or formal activity.
• Suppliers may be asked to provide evidence e.g. records to support the answer.
• If a question is felt to be not applicable please provide a reason for this. Unanswered questions will score zero, N/A answers with an acceptable justification are ignored by scoring system.
• Answers which demonstrate a formal consistent system score higher than an informal system.
• Each question is worth up to 3 points (informal/verbal 1 point, formal/written 2 points formal with metrics/review 3 points).