Clark (1995) in her book entitled Interpersonal Skills for Hospitality Management equalizes being
‘communicatively skilled’ with ‘socially skilled’ in which she believes that in order to become a socially skilled
person, one needs to learn how to effectively interact with other people in a range of social situations. Clark (1995)
also implies that good communication and interpersonal skills are being sensitive to the attitudes and beliefs, rules
and norms of social interaction with others including during situations that we are unfamiliar with, or even in
situations that change unexpectedly during a particular interaction. The author also emphasizes that social skills are
acquired, thus it has to be learned and is definitely not simply instinctive.