3. Statement of the Problem and Emerging Issues
• The primary concern of tourism industry is the quality and efficiency of services. In order to achieve this, each of the components of tourism industry requires trained/skilled manpower. Being a service industry, the manpower is the blood of any tourism organisation. They are the ones who can decide the fortune of any company. Thus the need to develop the required human resources in various segments of the tourism industry in general and Jet Airways in particular has become imperative.
• Shortage of tourism training infrastructure, shortage of qualified manpower, and qualified trainers, work¬ing conditions in the tourism sector are the matter of concern in the tourism sector.
• There is need to employ well-educated and well trained tourism personnel for achieving higher productivity.
• The organisations, who are utilizing the services of educated and trained human resources, will be defi¬nitely more successful than the ones who are not utilising the services of trained personnel.
• Numerous decision-making activities, having their bearing upon planning, control, investment, product-mix, etc., necessitates the involvement of well-educated and well-trained personnel in the Tourism Industry.
• A high quality of tourist services highly depends on the availability of sufficient human resources (quanti¬tatively and qualitatively).
It is with the above-mentioned imperatives that this study has been undertaken.
4. Objectives of the Study
• To assess the contribution, which can be made through the individuals who can provide their services to fulfil the requirement through which we can be known as a successful destination as a whole.
• To acknowledge the issues and problems faced by the employees of tourism industry.
• To rectify the issues and plan according to the needs of the personnel to enhance the productivity.