Kyphon, Inc., located in Sunnyvale, California, is a relatively new company that sells its own patented devices for correcting painful spinal conditions. Employee training in a variety of skills, including operations and accounting, as well as the specialized medical knowledge necessary to sell its products, is critical for the company to grow. Triage Consulting Group, a new company located in San Francisco that helps hospitals identify and recover outstanding medical insurance payments, faces a similar challenge for hiring and training new employees. Both companies are very successful and have unique, specialized products that new employees don't walk in the door with knowledge and expertise about. As such, hiring and training are critical to both companies' continued success and growth; however, the two companies address hiring and training much differently