Q16 : What is the purpose of this letter?
Thanks for study visit arrangement
Thanks for participating in the seminar
Acknowledgement of the benefits of the study visit
Appreciation for Australian public service management
Q17 : It can be assumed that the sessions before Mr. Ive's lecture were _____ .
simple
explicit
confusing
comprehensible
Q18 : What is considered the best part of the seminar programme?
The meeting they had with Mr. Ives
Discussion with people involving the reform
Observations of Australian public management
Exchange of ideas concerning reform obstacles
Q19 : The seminar programme largely deals with the ______.
obstacles of Australian government
reform of Australian public service
structure of Australian public facilities
management of Australian public service
Q20 : The word "insight" (line 3, paragraph 2) refers to _____.
valuable innovations
a long vision
modern practices
deep understanding