Everyone knows the functions of company departments
such as Marketing and Finance. Marketing is about
promoting the company, and making sure that customers
can fi nd products that 1 . Finance is
about controlling the resources of a company to make sure
that the business 2 .
But what about Operations? The department name is
less well-known, yet many large companies are run on
a 3 by Operations Managers.
Operations is about the internal processes of a company.
In a manufacturing company an Operations Manager will
make sure the production process is running smoothly.
In a hotel they are responsible for bookings, front desk,
maintenance, etc. In a bank they look after
the administration of accounts and other
4 .
Operations Managers have to 5
with people from other departments. In the factory, it is
with Purchasing Managers who buy the raw materials. In
the hotel, it is with Human Resources Managers who
6 new staff. In the bank it is with
IT Managers who work 7 to keep
everything running. So the Operations Manager has to be
careful not to 8 .
1.4 Read what Pieter says about company culture at his