I'm sorry to know that you did not receive your order #116-9550447-2040247. I completely understand your disappointment. That's definitely not what we want our customers to experience.
I understand your disappointment. Had I been in your place or situation I'd have felt the same. I'll try to do whatever possible to make sure this is taken care of.
I'm equally unhappy and want you to file an a-z guarantee claim so that we can refund the amount to you as soon as possible.
But I'll be needing your help! Due to security issue we can't validate your card details and verify that you want to file a claim for refund.
Here's how you can claim:
1. Go to the order summary page at: www.amazon.com/gp/css/summary/edit.html?orderID=116-9550447-2040247
2. Click "File/View claim"
3. Click "Appeal decision"
4. Follow the prompts to explain your reason for the appeal, and click "Appeal decision" to complete your request.
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