Dear Ms. Jureeporn Longtong,
Greetings from Thai AirAsia X and we are very apologize for the delay of responding and any inconveniences causing to you.
Please refer to booking DKY7NX, please be informed that your booking has been already forwarded to finance team and I have followed up for you today .It is now in the process. With your request of the timing of process. We have forwarded it related person to follow up and once we receive the reply, we will definitely inform you.
For your information regarding the membership registration , you can make your new travelling date , purchase services online , checking your booking status, checking your refund status via website at www.airasia.com via Manage My Booking .You can also change your AirAsia member options, settings and contact details by Login with your member ID on Manage My Booking and go to Update Profile to make amendments to your profile. Please remember to save the changes that you have made.
Should you need further assistance, please submit online feedback form. For simple inquiry, please feel free to check our Ask AirAsia or follow us at our twitter account, or approach our LiveChat service available 24 hours.
Thank you very much again and we are very much appreciated for your understanding. Please accept our sincere apologize for any inconvenience caused.
Best Regards,
Nutta Ongardboon
Customer Care
Thai AirAsia X Co., Ltd