In order to survive in today’s competitive environment, most
enterprises recognize the importance of knowledge assets for
attaining enterprise performance goals. However, when knowledge
is separated from the context of the business process, it cannot
contribute to performance goals, because knowledge is utilized
and created during the execution of business processes.
This paper proposes a framework of knowledge model and
enterprise ontology for the process-centered enterprise structure.
A process-centered KMS is also developed to show the applicability
of the proposed framework. The enterprise knowledge object of the
process-centered knowledge model is classified into two types:
process knowledge and task support knowledge. The enterprise
knowledge model is a basis for providing content- and context-rich
knowledge for correct task execution. In addition to the knowledge
model, enterprise ontology is constructed in order to link various
enterprise concepts in a process-centered way, and to retrieve relevant
knowledge in a multi-layered way. As a result, the participant
of the unit activity is provided with networked and
sophisticated knowledge rather than single-level knowledge.
Currently, the developed KM system is not equipped with the
workflow engine function for the control of the project progress
and the measurement function for managing the enterprise performance.
Therefore, further research is necessary in order to build an
information system that integrates KM, BPM (business process
management) and BPM (business performance management).