“The accounts payable module involved the accounting and treasury divisions. The BPCS software suppressed two functions in accounting and added one to treasury. The head of the treasury division was not willing to take up that function. Despite the fact that the process as a whole was more simple, we saw things as divisions rather than processes.”
Towards the end of June 1996, right after the implementation had been launched, the most experienced consultant assigned by the firm left the project. A much less experienced replacement came in and Montero thought IT personnel involvement would become critical in understanding the new project’s functionality and ultimate success.