Advance planning before arrival and a thorough review during the precon meeting will expedite the setup of equipment and furnishings for event registration. Once the physical setup is complete, registration personnel are briefed and rehearsed on their key responsibilities
- Registration requirements on eligibility, classification, fees, and charges.
- Materials to be distributed and their location.
- Reports and documents.
- Fee collection procedures.
- Acceptable currencies.
Some organizers provide a “trouble desk” to handle problems that arise during registration. This keeps the lines flowing and allows one staff member with convenient access to key supervisors to concentrate on problem solving.
A hospitality desk manned by DMC staff and or tourist office personnel is a convenient way to supply information on area attractions as well as maps and brochures. This desk also can provide restaurant and tour reservations, transportation, and personal and business service recommendations.