As I explained to you during the appraisal trip, I want the aging report email to be more specific to address each hospital that have long outstanding.
And if possible copy the aging to the email page to get attention, not just attached. She never mentioned any problem in the email nobody will open up the attachment and read.
Can you ask her to make summary of all the customer that have overdue more than 5 months and copy & paste on the email to seek attention? Below is the summary templetes.
I would like you and averna to review her Aging before send out and make sure the remarks are proper.
As for the below May’s case, you should address to her and ask in the email for this accounts when she can make appointment and give a firm date .