In 2010, four regions rated Kaiser’s health plans highest
in customer satisfaction in the J.D. Power and Associates 2010
U.S. Member Health Insurance Plan Study. The study measures
member satisfaction by examining seven key factors that
reflect the relationship between the health plan and members:
coverage and benefits, provider choice, information and communication,
claims processing, statements, customer service,
and approval processes.ospitals.
In 2010, four regions rated Kaiser’s health plans highestin customer satisfaction in the J.D. Power and Associates 2010U.S. Member Health Insurance Plan Study. The study measuresmember satisfaction by examining seven key factors thatreflect the relationship between the health plan and members:coverage and benefits, provider choice, information and communication,claims processing, statements, customer service,and approval processes.ospitals.
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