who were able to identify a particular staff member with whom they had established a relationship, whether identi- fied as a KCP or not, were more satisfied with the level of communication.
Decision-making was seen by some participants as the domain of the clinical team although this was not always a source of grievance as the team were considered ‘experts’ and therefore qualified to make these decisions. Others pre- ferred to actively concern themselves with all aspects of the relative’s care.