Conclusion and discussion
Some conclusions have been drawn from the statistical outputs:
1. There are significant differences within correlations between brand image and purchase intention.
This conclusion indicates that consumers’ purchase intention does get influenced by brand image. The higher the
status of the brand image, the more purchase intention there is. Thakor and Katsanis (1997) believe brand image
is one of the cues in product quality evaluation, particularly when it comes to experiential brand concept-image.
Consumers tend to have higher perceived value, resulting in higher purchase intention when facing a preferred
brand. This result coincides with previous similar studies.
2. There are significant differences within correlations between product knowledge and purchase intention.
Obviously, consumers’ purchase intentions are influenced by the amount of product knowledge−the higher the
product knowledge consumers possess, the more purchase intention there is. Park and Lessig (1981) believe
consumers possess various degrees of product knowledge based on their similarity toward the product, resulting
in different degree of purchase intention. This belief concurs with our research conclusion.
3. With price discount as a moderator, there are significant differences between brand image and purchase
intention.
Statistical results prove that price discount creates interference in the correlations between brand image and
purchase intention. When purchasing cosmetics, consumers respond better toward a higher price discount and
have a higher purchase intention towards a high brand image product. Moore and Olshavsky’s research in 1989
exhibits that well-known brands get selected more often with an increase of price discount while less wellknown
brands may experience an increase then decrease. Products with lower brand image trigger more
purchase intention with higher price discount.
4. Price discounts contribute no interference to the correlation between product knowledge and purchase
intention.
This may be due to the fact that cosmetics are experiential products, and therefore the degree of product
knowledge does affect purchase intention, regardless of whether there is a price discount or not. To those with
higher product knowledge, there are more factors to consider other than price discount, resulting in lower
purchase intention than those with lower product knowledge. On the other hand, despite being easily influenced
by price discount as a result of having insufficient product knowledge to make a judgment, consumers with
lower product knowledge may still have lower purchase intention because of doubt towards the motives behind
price discount.