SLIDE 5 – TALKING OVER THE PHONE
Slide 5
When talking over the phone remember the four points as mentioned on the screen. Ask the class what are the important points they consider, when speaking over the phone?
1. Create a professional image
2. Show your personality
3. Positive body language
4. Attitude.
To practice the above, follow these simple rules:
1. Prepare carefully what you are going to say and list down the objectives. Very often when we have to make an important phone call to a client that means business, we don’t list out the objectives in front of us and that may result in the phone conversation being unfruitful. If the objectives are written on paper for your reference, then the