The primary commitment of the front-office manager is customer service because her efforts directly affect hotel guests and whether they return to the establishment. She oversees phone reservations and room assignments, greets and registers guests and fulfills requests for special services, such as meetings or transportation. She deals with any customer problems, and may offer discounts, adjustments to bills or complimentary rooms to compensate for inconvenience. She also meets with other department managers, such as marketing and revenue, to find ways of improving the guest experience.