The New Tourist
The travelling consumer of today (let alone in the future) is very different from any other time in history. The most successful businesses in the travel industry are those that respond to the challenge through the use of technology, innovative marketing programs, better training of staff and by developing a closeness and understanding of its customers/guests. The differences in travel patterns in the next century will be more related to what consumers are seeking in a travel experience than in how they travel.
Today's traveller, the well-heeled or footloose back-packer, is usually informed, educated, and more often than not, fully aware of what he or she wants from their travels. For them the optimisation of time and money is the key and they prepare for their trip by researching their destination through the Web and the experiences of friends and fellow travellers. Mass media has responded to this shift and further fuelled the search for experiences through the promotion of a vast range of lifestyle/adventure programs which have evolved more recently into experiential voyeuristic docu-dramas referred to as reality programmes. Attention is being turned to exploring new frontiers or daring to go where traditional thought did not allow.
In Tourism, Technology and Competitive Strategies, author Auliana Poon speaks about the changes in consumer behaviour and values which are the critical driving forces for the new tourism. The new tourist is experienced, more flexible, independent, quality conscious and harder to please.
"New" tourists however, are increasingly being seen to be environmentally sensitive, displaying respect for the culture of host nations and looking to experience and learn rather than merely stand back and gaze. "New" tourists are participators not spectators. Things that would never appear on the list of the "mass" tourist such as adventure, getting of the beaten track and mingling with the locals are now the foundations of the new tourist experiences. Typically these tourists are turning away from travel and prefer to have a high level of involvement in the organisation of their trip.
The New Tourist
The travelling consumer of today (let alone in the future) is very different from any other time in history. The most successful businesses in the travel industry are those that respond to the challenge through the use of technology, innovative marketing programs, better training of staff and by developing a closeness and understanding of its customers/guests. The differences in travel patterns in the next century will be more related to what consumers are seeking in a travel experience than in how they travel.
Today's traveller, the well-heeled or footloose back-packer, is usually informed, educated, and more often than not, fully aware of what he or she wants from their travels. For them the optimisation of time and money is the key and they prepare for their trip by researching their destination through the Web and the experiences of friends and fellow travellers. Mass media has responded to this shift and further fuelled the search for experiences through the promotion of a vast range of lifestyle/adventure programs which have evolved more recently into experiential voyeuristic docu-dramas referred to as reality programmes. Attention is being turned to exploring new frontiers or daring to go where traditional thought did not allow.
In Tourism, Technology and Competitive Strategies, author Auliana Poon speaks about the changes in consumer behaviour and values which are the critical driving forces for the new tourism. The new tourist is experienced, more flexible, independent, quality conscious and harder to please.
"New" tourists however, are increasingly being seen to be environmentally sensitive, displaying respect for the culture of host nations and looking to experience and learn rather than merely stand back and gaze. "New" tourists are participators not spectators. Things that would never appear on the list of the "mass" tourist such as adventure, getting of the beaten track and mingling with the locals are now the foundations of the new tourist experiences. Typically these tourists are turning away from travel and prefer to have a high level of involvement in the organisation of their trip.
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