The blue screen occurs via various reasons. Therefore, we need memory dump file for analyze that reason is via the XIGNCODE or not. The memory dump file created when computer did not expected stop and records memory contents. The memory dump file saves as the Memory.dmp on system route path (the path is commonly C:WINDOWSMemory.dmp). When you have the blue screen, send an e-mail to support@wellbia.com and attacted the Memory.dmp file. We will send an e-mail back with a solution that if the problem is cause the XIGNCODE. Please, give us detail information about how the blue screen occurred.