We have received your 21 January letter regarding the stained carpets and the missing item from our shipment.
We do apologize for the stained carpets and for the missing porcelain scriptures.
We are shipping by air parcel replacement carpets and twenty-six missing porcelain scriptures, which will arrive no later than 27 January. In addition, we are enclosing our complimentary discount for ten percent off your next purchase.
We apologize for any inconvenience. We look forward to serving you in the future.