No. 1 K. Anurak explain process about user request fix SAP system via SARs system and IMS system ( Please see attach file) .
MD would like to IT training SARs system with user and start up 1 Feb 2016.
MD recommend that we should review enhancement case before send it to vendor because there is an expense in doing Impact analysis (I.A.) before customize program.
FD recommend that we should separate category of problem at “SFC_MD report” of ATOS such as system error , human error , knowledge.