In an attempt to reach a compromise,
Morgan considers changing the check-in time
in exchange for the front desk manager’s
support of the conversion to an automated
system.
1. What must Morgan take into consideration
before final decisions are made to adjust
check-in time and install a fully
automated property management system?
2. How should Morgan proceed in resolving
the communication issue?
3. Who needs to be involved in the final decisions?
Why?
4. How might Morgan present the case to
the corporate office?