Receptionists have multiple responsibilities, which they must often juggle simultaneously. These could include handling incoming calls, screening callers and managing call traffic, while running a busy reception area. Receptionists might also assist other administrative staff with general work overflow — or help with special projects that require word processing, data entry and online research. So your receptionist needs to be adept at managing multiple tasks without getting flustered.
During the interview, ask candidates how they prioritize several tasks throughout the day. Look for clues that they're organized, calm, detail-oriented and responsible about tying up loose ends.