ABSTRACT
The introduction of universal banking law has brought changes over the years, with it stiff
competition in the banking industry. Commercial banks are no exception to the modern
changes in ensuring staff motivation towards their organisational goals. The study seeks to
assess the motivational packages available at Ghana Commercial Bank and how it affects
employee performance towards the Bank‟s corporate objectives. The survey research design
was used for the study. The study revealed that, management can make use of different
strategies and policies to motivate employees in the banking environment. Employees are
interested in enhanced salaries, fringed benefits, promotion, and car loans as motivating
elements sufficient to push employees of the bank to give out their best. The research also
revealed that the core duty of the bank is normally carried out by clericals who are more than
the supervisors and as such motivational packages should be geared towards the clerical
workers to ensure that they delight the customers. Promotion has been a worry to most staff;
measures should be put in place by management to ensure that there is continuity in the
promotion of staff to avoid low productivity in terms of deposit mobilisation. The study
revealed that if management withdrew motivational packages it will have serious
repercussions on employees‟ performance. There was a positive relation between employee
performance and corporate performance since employees were able to achieve the bank‟s
performance indicators in terms of deposits, loan recovery, profitability and also ensuring the
liquidity of the banks. The conduciveness of the office environment has first time impression
on the customers and the welfare of the employees. Management can develop new theories
such as equity, macllend theory, Abraham Maslow and Hertzberg two factors to ensure
employees achieve work targets.