Realistic job previews Managers trained in interviewing (so that they will create a favourable impression of company) Selection criteria – Can they do the job? (Competencies) Will they do the job? (Motivation) Can we offer them what they are looking for? (Cultural Fit) Rapid response and follow up – Hard to hire skills are in high demand Debrief candidates as quality control monitoring for recruitment
process Most candidates will not get jobs – but they might be current or future
customers, hence the importance of handling the rejection process effectively.