Hospitals have pursued various strategies
to increase staff ownership and
accountability. The most commonly
reported was to more explicitly include and
detail quality improvement responsibilities
in job descriptions and performance
evaluations for staff and in contracts with
physicians. Respondents discussed that this
was important for all staff, not just leadership.
A hospital CEO stated, “We are trying
to drive it down further to the nursing
staff on the floor, or in the unit, or in the
ER, and say, it is part of your job requirements
to help us improve patient care and
improve patient satisfaction.”