Products and services were conceived with the desired customer experience in mind. One such product was the "Intimate Moments" package, specially created for couples. This was presented as a surprise when guests returned to find their villas decorated with lit candles, incense oil lamps burning, flower petals spread throughout the room, satin sheets on the decorated bed, a chilled bottle of champagne or wine, and tidbits placed next to the outdoor bath oils. The couple was presented with a variety of aromatic massage oils to further inspire these intimate moments.